Changed print head, now no color on PIXMA MX922

[bbrown99]

One color was not printing after repeated nozzle cleanings, so I purchased and installed a new genuine Canon print head type QY6-0086. Now there is no color printing at all, only black. More nozzle cleanings had no effect. When printing a nozzle check page, the black test matrix prints fine. Then the printer scrolls quickly to the bottom of the page and doesn't even try to print the color rows. Help.

[ArthurJ]

Hi,

If 1 cleaning and 2 deep cleanings did not resolve the issue, your MX922 would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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