04-10-2022 10:33 PM
I couldn’t find out what happened to the touch screen of my ts9020, it worked the last time I used it and now it wouldn’t respond, please help!! Thanks
04-11-2022 12:54 PM
Hi,
I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
If the issue is not resolved, Canon does have a chat team that would be happy to go over your service options. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
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RF1200mm F8 L IS USM - Version 1.0.4
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