PIXMA G5020 wont advance paper when flipping to back side of double sided printing

[wazikan]

Hi

Canon Megatank PIXMA G5020. When double sided printing, front side prints fine, pauses, takes paper back in for back side printing and then gets stuck - sounds like the wheels are slipping over the paper/not catching it. Support code 1304 appears. When paper is pulled out, the back right corner is bent/a bit folded. Paper is clean and flat in the tray.

I have done 'roller cleaning' in maintenance menu three times.

I've opened the back of the printer and wiped all visible wheels with an alcohol pad.

Same thing happens when printing from either tray.

[Patrick]

Hi wazikan,

Please follow the steps on this page to resolve the paper feed issue you are experiencing with your G5020:

https://ij.manual.canon/ij/webmanual/ErrorCode/G5000%20series/EN/ERR/1304.html?ref=1304

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G5020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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