03-26-2023 06:53 PM - edited 03-29-2023 11:46 AM
I have read muuuultiple manuals and other questions asked, however, I feel like I still can't get my prints to not have horizontal lines. When doing the manual printer head alignment I noticed almost none of my options were great. I've run Deep Clean and regular cleaning about 8 times now each. I've added pictures of the printer head cleaning test and the head alignment I currently have. I just feel like I'm not getting it 100%
03-28-2023 09:51 AM - edited 03-29-2023 12:05 PM
So that the Community can help you better, we need to know exactly which Canon printer model you're using. To date, Canon USA hasn't released a printer with the model number "67020" but we have produced the PIXMA G7020 and the PIXMA G6020. Is your printer one of these or something else?
That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
03-29-2023 11:40 AM
Oh my goodness I'm an idiot. It's the G7020
03-30-2023 01:36 PM
Since the alignments and cleanings did not resolve the issue,I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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