cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

not updating my subscription in EOS Webcam Utility

I_LIK_MOTOWOMEN
Apprentice

Hello everyone! I recently acquired a rebel t6 and am trying to set it up for a stream I already have established. I downloaded the utility just as is instructs and then I find out that I need to subscribe for the extra features. that's not a problem or THE problem... My issue is, when I pushed the "upgrade" button, it had me create an account because i did not have one made prior to this, once I've completed the steps to get signed in, the window closed, and nothing happened on its own. so, I proceeded to the next button of available subscriptions and once I used the new login info, it took me to the plans, which I selected monthly initially. The window did not close on its own as if it was going to update the utility so I closed it after waiting a couple of minutes. After several logins, which is starting to get on my nerves with the multiple verifications each time, and computer restarts, AND combinations of having the camera plugged in and disconnected, I cannot seem to get the utility to recognize my subscription so I can adjust the video settings. Is there something that I am missing? Please help!

1 REPLY 1

Stephen
Moderator
Moderator

Hey there! This sounds so frustrating. We recommend contacting phone support so they can ensure your Canon Account is properly linked to your subscription - since the software locked up during the enrollment. Support is at 800-OK-CANON (800-652-2666) Monday through Friday from 9am to 9pm (ET) and Saturday from 9am to 8pm (ET), excluding holidays. Tell the automated system you need technical support for your EOS Rebel T6. 

Announcements
08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0


06/30/2023: New firmware version 1.0.5.1 is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1


05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version 1.1.0.0

PowerShot SX420 IS - Version 1.1.0.0

PowerShot 620 HS - Version 1.1.0.0

PowerShot SX720 HS - Version 1.1.0.0

PowerShot G1X Mark III - Version 1.1.0.0

PowerShot G7X Mark II - Version 1.2.0.0

PowerShot G9X Mark II - Version 1.1.0.0

 

04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10


02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5