Unable to connect EOS 5D Mark IV to Camera Connect app

[Fleck]

Hi,

I am struggling connecting my 5d mk4 to my iPhone.    Previously it connected perfectly but since the app has upgraded I have to register the camera within the app.  

I can connect the phone to the camera’s WiFi but the app won’t get past the registration stage.   It’s driving me round the bend, I have tried resetting the cameras settings and nickname but this didn’t help   I have also restarted my phone and deleted the app and re downloaded it.   

 

 

 

[John_Q]

Hello Fleck,

I am sorry to hear that you are having an issue during your WIFI connection to your smartphone.

I would suggest resetting the WIFI settings on the camera to defaults and re-establishing the connection from scratch to start. You can find the reset in the yellow wrench menu #4 under [Communication settings] > [Built-in wireless settings]. I have attached a link to the WIFI Function manual HERE for your reference.