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Eos Utility problem

New Contributor

Hi to all,

I have a problem with the Eos Utility Software.

I have the OS Windows 8, and I installed the last version of EOS Uility 2.12 compatibility with the new OS.

When I connect my EOS 5D MKIII or the 7D the EOS Utility not recognized the camera.

The drivers are installed , all the others programs works fine with the cameras.

Someone have a suggestion ? Smiley Happy


New Contributor
I was having the same issue with EOS Utility not seeing my D60.
In Device Manager, do you see any other devices other than your camera under "Portable Devices"? Under mine, I have listed 4 removable media drives "SD, CF, etc.) that corresponded to my All-in-one Internal USB2.0 connector Card Reader. Each slot is shown as a drive letter. I disabled all four drives by right clicking each one and choosing "Disable" Once that was complete I plugged the camera back in and started the Eos Utility. Camera was now fully recognized. I can still use the media slots even with each drive being disabled.
Good Luck

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132 REPLIES 132

Occasional Contributor
Thanks so much. I’m on it. I’ll let you know how it goes.

Occasional Contributor

I just upgraded my Mac OS to version 10.15.3.  With this upgrade, the EOS Utility appears to be working using the current Utility version  Just downloaded a number of images from my 6D mk II using the utility.  Remote shooting is also working.  Will check further in the morning.

Occasional Contributor
Still no luck.