10-03-2023 06:34 PM - last edited on 10-17-2023 09:16 AM by Danny
Hi so Im trying to use My canon 80D as my streaming camera for twitch through OBS. I have everything set up and it works great for about 15-30 minutes and occasionally up to an hour but then randomly EOS Webcam Utility Pro will sho the white cord with a Red X above it causing the image to be disconnected. I havent been able to figure out how to fix it and Ive trie dropping the output resolution, frames, etc...
10-06-2023 12:53 AM
Hi there,
There are a couple things you can check which might cause the camera to disconnect or go to sleep after a period. First check that the [Auto Power Off] is disabled. Next I suggest trying a different USB cable and/or port. If your USB cable is very long or if you are plugging into a USB hub rather than the computer itself then a disruption can cause a temporary disconnect.
Beyond that, it is possible the camera is overheating and shutting down, but the camera would likely be warm to the touch if this is the case.
10-06-2023 09:02 AM
I would leave all power savings settings in the default settings. If you have changed anything, I recommend setting it back to factory default.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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