EOS VR Utility: Clips Not Found - Request

[Lavilla91]

Hi there,

Was curious if there were some solutions in the works for moments when VR clips are shot without external power attached. EOS VR utility refuses to recognize the .CRM files as actual clips. I have done a little bit of diagnostics and it seems to only occur when external power is not attached. When no external power is attached, the lens does not receive power. However, clips are recorded to the media card without a problem.

Davinci imports clips without any problems. I think the problem lies that the CRM file does not contain lens data and thus the software refuses to recognize it as a valid VR file.

My request would be to offer a solution by allowing the user to "force" a clip to be imported by the utility or somehow recognized. In the instances that there are no lens data available, a simple user-selected drop down of "What lens was used?" would allow the software to hopefully have the information it needs to calculate the needed parameters.

Thanks for considering this. Any other thoughts or suggestions?

OS: Windows

EOS VR Version 1.4

Most recent Canon R5c firmware with 5.2mm RF lens, shooting in RAW LT mode 8k 60fps

[Hazel_T]

Hi Lavilla91,

To shoot 8k on the EOS R5 C it does need an external power source to provide power to the lens. If the camera is running on battery power it won't provide power to the lens during 8K shooting. If power isn't provided to the lens no lens data would be saved since the lens isn't providing any of that data.

We appreciate your feedback the feature you would like us to add to the VR Utility. 

We have a team that documents and handles customer feedback. I have already alerted them to this post, but if you want to contact them directly in the future they can be reached by going to our website HERE and selecting Feedback in the top right corner of the site. We do take customer suggestions and feedback into consideration when we are updating our products, processes, and software.