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EOS Utility 3 Cannot select "download images to computer" on Mac

Sjavier
Apprentice

I am unable to select "download images to computer" on the EOS Utility 3 software. I have tried updating the software but I am up to date. I have a MacBook (OS Ventura 13.6.3) with no ports; I connect via Wi-Fi. The software launches fine when I connect the camera to the computer. The option to download is not active/clickable. I have never had a problem before. Help please! Thank you!

6 REPLIES 6

Sjavier
Apprentice

Update: I tried uninstalling the software and reinstalled it. Same issue. 

Does your MacBook have a built-in SD card reader?

--
Ricky

Camera: EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L
Lighting: Profoto Lights & Modifiers

Nope. 

jrhoffman75
Legend
Legend

" I have never had a problem before. Help please! Thank you!"

Have there been any changes between when it worked and now - OS update, new router/wi-fi system, etc.?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Yes, OS update. I tried uninstalling and then reinstalling the software after the update, but no luck. 

jrhoffman75
Legend
Legend

Did you check the Security section of System Settings? You might need to authorize Files and Folder access. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
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