We can't get Digital Photo Professional (v220.127.116.11) to open on our Windows 8, 64-bit machine. We get the following message:
We've uninstalled and reinstalled a couple of times, made sure the screen resolution is above 1024 x 768, and have tried using the compatibility troubleshooter to change DPP settings to run in 16-bit color, but nothing works. Help!
Thanks... the maximum resolution for the display is 1920 x 1040, and that's where we've set it... as for color depth, Windows 8 doesn't appear to show a way to select specific numbers. And the only options within DPP are either 8-bit or 16-bit color. We must be missing something obvious, but we're still at a loss.
Sorry! That was 1920 x 1080 (not 1040). I thought we needed to change the color depth, not video settings? We did try the NVIDIA control panel but the only options were for controlling the 3D settings. We'll try again, but not hopeful. Maybe I can talk my husband into giving up DPP and using Lightroom...
Thumbs up on Light Room. It is leaps and bounds better than DPP.
But DPP works fine on Win 8 machines so I still suspect you have something set incorrectly. On your Nvidia Control panel you should have a Change Resolution. It is below the 3D Settings.
Mine is set at 1920x1080, which is the native format, 60hz and 32 bit which is the highest.
This may be an issue with the way Windows magnifies the screen.
Please try this:
Right-click on the display and choose "Personalize".
In the next window that opens, choose "Display" and check the magnification. If it's greater than 100%, choose 100%. Now try the installation again.