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DPP 4.7.1 crashes when applying "Digital Lens Optimizer" on certain pictures

sirVir
Apprentice

Hi, I am having problem with DPP 4.7.1 (tried older versions, problem is the same) when applying "Digital Lens Optimizer" on certain pictures.
error0.jpg
After selecting the lens optimization on the RAW file the program crashes ("Digital Photo Professional 4 has stopped working")

Setup:
Win 10 x64 Home, Intel i7-4790K, 16GB ram
Camera: EOS M5, Lens: EF-M 18-150mm

This does not happen with RAWs from my other Canon cameras (G7X, G7X mk II, 5D, 5d mk II, EOS M, 6D)

 

error.jpg

I attach a sample raw file which causes program to crash:
https://1drv.ms/u/s!Amehjeo9Ppe_gdRDWf04crPevwFloQ

I have more pictures which cause the same issue.

4 REPLIES 4

jrhoffman75
Legend

Give Canon a call at 1-800-OK-CANON.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

woodsy
Contributor

I just tested your raw sample photo and it did not crash DPP4. I didn't have the lens profile for the 18-150mm lens so had to download it. Perhaps your lens profile file is damaged. You could try deleting the 6173.bin lens profile file from the C:\Users\Public\Documents\Canon\EOSLensRegistrationTool\Downloads directory then downloading it again.

Hi woodsy,

Thank you for taking the effort to test it. Unfortunately the "6173.bin" file seems to be fine, re-downloading after deletion does not solve the issue.

I will probably try to reproduce the issue on another computer then. And give Canon a call, as @jrhoffman75 has suggested.

You're welcome. Version 4.7.20 is out. No mention of any bug fixes though, just added cameras and lens.
http://support-th.canon-asia.com/contents/TH/EN/0200536602.html
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