08-05-2022 06:06 PM
I notice that the Canon EOS Webcam utility downloads don't cover MacOS Monterey 12.5. I have the newest Mac Studio and plugging my Canon R into it. The software doesn't open. When I run Zoom in preferences under the video, it does not recognize the camera. I put the camera on Video mode and shut off enable wifi. I updated my zoom. I need the webcam utility to work on my Mac Studio. Any ideas?
08-06-2022 08:28 AM
Hi JenHen,
Thanks for checking in with us.
As you suggested, we have not officially updated EOS Webcam Utility to be compatible with Monterey, but you're welcome to try the latest version for macOS Catalina:
https://www.usa.canon.com/support/eoswebcamutility
Select your camera and then switch the operating system to macOS Catalina. We just can't guarantee that it'll work on your computer setup, but it doesn't hurt to try.
Note that EOS Webcam Utility won't work if EOS Utility is running, even if it is running in the background. Check the icons on the top right of your screen and right click on any EOS Utility icons and close them.
It might also help to try disconnecting other accessories from the computer and to try different USB ports, since some USB ports can be stronger than others. You'll also want to make sure that the camera is set to shoot movies, not photos.
If your camera has Wi-Fi capabilities, make sure that Wi-Fi is turned off. Otherwise the USB connection won't work.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.