Canon Community

kennybenge · ‎01-26-2023

I have been using Digital Photo Professional 4 v.4.17 with Dropbox and has been working fine. With the most current Dropbox update, I can no longer find my Dropbox folders from DPP. Would appreciate any help with this.

shadowsports · ‎01-26-2023

Greetings,

Which OS you are using? Version and build.

Do your DropBox folders appear correctly in Finder (Mac) or Windows Explorer (Windows)

If yes, have you tried to reset the view settings to defaults in DPP preferences.

~Rick
Bay Area - CA

~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

kennybenge · ‎01-26-2023

Ventura 13.1 (22C65) Yes, they are showing in my Mac finder under favorites but don't show up in the Folders in DPP 4. i tried resetting defaults in DPP settings but no change.

shadowsports · ‎01-27-2023

Greetings,

Quit DPP. Quit DB. Uninstall DB. Restart (important). Reinstall the latest DB installer. Check DPP for presence of DB folders. DPP reads folder hierarchy from finder. I probably have an older Ventura compatible .dmg installer if needed.

~Rick
Bay Area - CA

~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

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Canon Digital Professional 4 Can't Find Dropbox Folders