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Vixia- was dropped by a student- won't record video

amzipp
New Contributor

I have been using this camera for quite a few years with my 4th graders and last year a student dropped it.  No physical damage, but I cannot get it to read an SD card.  I have put several different SD cards in and when I go to record it says "Check the memory card".  I have tried recording straight to the camera's internal memory and it will not do that either.  I have initialized the internal error and still nothing will record.  The weird thing is that I was still able to take a photo, and it saved to the internal memory...Woman Frustrated  I would love for any advice to get this working again.  Thanks!

1 REPLY 1

Mark35mmF2
Product Expert
Product Expert

Hey there,

 

It sounds like there may be something wrong with the SD card reader in the camera. If you've already tried a second SD card, you would most likely need to send the camera in for service to fix this.

 

https://www.usa.canon.com/internet/portal/us/home/support/service-repair