cancel
Showing results for 
Search instead for 
Did you mean: 

Problem connecting VIXIA HF R80 to Camera Connect

mbkrueger
Apprentice

I have installed the app on my Android phone and set the camera for "Remote : Monitor from Home".  Camera shows the Network Name & Password.  On my phone my Settings show me connected to the Camera's network.  Launching the App shows the network name but shows "Not Connected To Camera" - however the camera changes over to the image from the lens and shows "Connected".  I've uninstalled the app, rebooted my phone, and re-installed.  Same problem.  I removed the app and installed "Camera Connect & Control".  It shows connection to the VIXIA network - but is stuck "Scanning for cameras...".   Again - the camera says it's connected.

How do I get the phone to also show the connection?

1 REPLY 1

Mark35mmF2
Product Expert
Product Expert

Hi there,

Based on what the camcorder is doing and that connection not being reflected in the app, it sounds like there may be an issue with the access permissions in the phone's settings. Usually reinstalling the app resolves this because the phone should prompt you to allow or restrict access during installation, but if you aren't getting those notices you may need to manually go into your phone's app settings and allow access and external connections for Camera Connect for it to see the camcorder. 

Announcements

07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500