Canon Vixia HF R500 "memory card cover is open"

[jocino]

not sure why i'm getting this error message. i have tried different cards, all the same.

i am unable to record ANYthing because of this... $500 camcorder won't record!!

i understand this may be caused because of something to do with the door for where the memory card goes - but this IS  closed and even if i squeeze it closed tight to possibly trigger a sensor, still same error.

where do we go from here?

please.. and thank you

[Tim]

jocino, 

We are sorry to hear this issue occurs.  We recommend sending the unit in for service.  You may fill out an online repair request form at the following link to setup your repair using our online service.

www.usa.canon.com/repair

[jocino]

absolutely not

even the link you sent is faulty

and obviously i need to get it repaired - was hoping somebody had an option other than spending another $100 or so for something that seems completely ridculous.

(this is a screenshot of the link you provided for some reason):

[Tiffany]

The link seems to be working now. Please give it a try again from a different internet browser or another device.