Canon Community

erikceo · 12-06-2021

How to file an executive level customer complaint against the sales team?????Hello, for 4 weeks now I have been sent all over Canon in order to return this defective laser printer that I have. It is only 6 months old and keeps shutting off at random...

erikceo · 09-10-2021

Hello, I have many questions to ask as a result of being hearing impaired and I am a newer Canon USA customer. If a community expert could also copy and paste this into a private message to me, I would be most appreciative. So first, does Canon USA ...

erikceo · 09-10-2023

Proof of purchase is uploaded sir.And I have never owned a PRO 200 so I don’t know where you get that info. I would not be asking for assistance if my products were out of warranty. I paid for add on Care Pack coverage. What would you do if no one...

erikceo · 09-10-2023

I will call them once again tomorrow. But normally, which is nuts, the hold times are 45 minutes or more. And then why are they not returning my support tickets submitted through my portal. I don’t get it.

erikceo · 09-10-2023

No I am within the US. I do need support in the worst way and the tech support people never reply to my tickets submitted per normal protocol. I have no idea why plus nothing is coming to my Canon regular account email either.So for now, I am going...

erikceo · 09-09-2023

I appreciate the info. I guess they are closed on the weekend because I cannot ever get anyone. Please confirm if you would sir what the USA support hours/days are. I can never seem to reach them when open. Can you give me a good email address fo...

erikceo · 09-10-2021

Speaking of your Canon Store, I was given some misinformation before a purchase, therefore purchasing the wrong item. They will not follow their return/customer service policies and allow me to exchange it for the correct printer - this was the stor...

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imageCLASS LBP622Cdw How to contact support

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