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Canon HF R42 remote control+streaming icon does nothing


I'm absolutely stumped. I have had this camera for 2 months and I have never been able to connect it to my iPod or iPad. I have downloaded the CameraAccess App but it cannot find the camera from my tablet. When I tap the remote control+streaming icon in the camcorder's setting menus, nothing happens. From what I have read, it is supposed to display a wifi node and a password. I get nothing. The icon stays greyed out and I cannot pair the camera and iPad.


Anyone else having this problem? Any help?

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