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Posts: 1
Registered: ‎03-11-2014
MG5420 displays jam message; no jam is visible

Purchased the printer <1 year ago. No problems until today.

 

My wife tried to use the printer to print 5x3 index cards from the upper tray. The machine spat out two index cards (simultaneously) and subsequently reported a jam:

 

Support Code=1311

 

Paper is jammed in the cassette (upper).

 

Remove the paper from the following locations and tap [OK].

 

- Paper output slot
- Transport unit on the rear side
See the manual for details.

 

 

As far as I can tell, there's nothing left to clear. I've taken the paper and index cards out of the trays, opened up the backside panel (removing and then re-inserting the transport unit), and checked the interior of the machine.

 

Any ideas?

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