Canon Community Canon Community
 


New Contributor
Posts: 3
Registered: ‎11-18-2013
PIXMA MG5220 Scanning Issues

Have had the all in 1 printer for 2-3 years now.  No problems until recently.  Started looking into this because suddenly can't scan -- there's no reason; no change to PC's or network, etc.  Bitdefender is the only app downloaded.  Realized then couldn't print either; communication lost.  Weird.  Don't print but occasionally; probably scan more than print.  I reinstalled driver from website and Solution EX. Still no communication but after hours of working on, I got communication and can print.  But I have no Scan capability -- it's not even an option on the menu.  What now?  I don't want nor have the time to spend hours figuring this out on my own, and I'm not an IT person.  What do I need to do to get scanning capability back?

Who Me Too'd this topic
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement