10-20-2013 08:37 AM
Pixma MG5420. It is connected directlty to PC with a USB. It was working fine for 6 months or so, now the scanner stopped working. If I try to initiate a scan using software, I get an error mesage from Scangear "Cannot communicate with scanner for these reasons:..." and en error code 5,157,61. If I try to initiate from the PIXMA, I get "set the PC to start scanning."
The printer function works fine. I do not believe that the problem is the USB cable. I see that other people are having the same issue.
Is this a Scangear software problem? How do we fix?