Canon Community Canon Community
 


New Contributor
Posts: 2
Registered: ‎10-20-2013
cannot communicate with scanner

Pixma MG5420. It is connected directlty to PC with a USB. It was working fine for 6 months or so, now the scanner stopped working. If I try to initiate a scan using software, I get an error mesage from Scangear "Cannot communicate with scanner for these reasons:..." and en error code 5,157,61. If I try to initiate from the PIXMA, I get "set the PC to start scanning."

 

The printer function works fine. I do not believe that the problem is the USB cable. I see that other people are having the same issue.

 

Is this a Scangear software problem? How do we fix?

Who Me Too'd this topic
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement