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canon mf650c series ufr ii - says its out of paper when it's not


So brand new out of box printer.  Hook it up, and try printing over a USB cable.  I can hear the printer beep, then I get an error message that says it's out of paper despite having a full tray.

The confusing part is if i put something up top and hit copy, it copies no problem, so it recognizes and pulls paper just fine in that instance, but says no paper only when trying to print.  Tried manually selecting the correct tray and paperweight but still the same error?

Is this is a driver issue?  Something else?

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