I am appalled at Canon's lack of service and incompetence.  I called their help number and soon found out that the number I called was a company that was under contract with Canon. 
The problem was, what I thought was pretty simple.  The printer would not print in 4x6 mode which is the actual size of the printer paper.  It would only print in Credit Card, Metric, or Japanese Post Card.  
What I found more appalling was that after a short conversation and some promises for me not to worry because this, "tech" could fix it for me.  Low and behold, this soon became a sales call and he said he could only fix it for me if I agreed to a $249.00 fee for him doing it.  
The **bleep** printer only cost $139.00 on Amazon.  
I WILL NEVER USE CANON PRODUCTS AGAIN!!!!!   EVER.