It tells me to start the EOS Utility on my computer but when I try there is no R10 model in the menu.   There's loads of models, but no R10.  I have been trying to pair this with either phone or desktop and keep getting random error messages "No internet" "wrong password" "unable to connect at this time". WTF.  It's sucking the joy out of this purchase.  I have hundreds of photos and the only way I can view them is on the camera.