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642cdw prints but does not scan

zalesky47
Apprentice

I have the MF642cdw multi-function device.  The device is connected via a USB cable to my desktop computer.  My OS is Windows 11.  My problem is that it prints but does not scan.  When I try to scan I get a pop up window that says:  "Cannot communicate with the scanner.  The cable may be disconnected, or the scanner may be turned off.  Check the scanner status and try again. Scanner driver will be terminated."

So, obviously, since I can print, the cable is connected and the device is turned on.

Any assistance is greatly appreciated.  Thanks.

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