03-31-2022 04:20 PM
We noticed about 2 or 3 weeks ago that our large prints are not printing the correct size. We have been doing this for many years on this same printer and then all of the sudden they are wrong. If I try to print a 16x20 on a 24" roll. The width is actually 15.75 and the image on the paper is printing 19.75. It is selected to print Borderless on a 24" roll and it is selected to print the actual size of the image. I checked my Windows 10 history and there was an update on 3/10 we estimate the issue started about that time. Any assistance is appreciated!!!!
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