Showing results for 
Show  only  | Search instead for 
Did you mean: 

Who Me Too'd this topic

CanoScan LiDE 400 "Cannot Communicate with Scanner" Error Message


I just received my new CanoScan LiDE 400 tonight. It installed with no problems, turned on with no problems...but now I'm constantly getting the error message


"Cannot communicate with scanner for these reasons: 

-Scanner is turned off.

-USB Cable is disconnected.


Please check and try again. 

Scanner driver will be closed.


Code: 2, 156, 33."


I have tried EVERY "fix it" I've found on Google and nothing is working. I've changed my computer to Power Saver battery option -- didn't work. Changed the suspension on the USB port...didn't work. Yes, I'm using a 3.0 USB port on a Dell Inspiron 17 5000 series laptop. I have Windows 10 and I think that's the #1 problem --- Windows 10.

I've installed two different drivers that's supposed to work... didn't. I've installed it via the CD-ROM, didn't work...uninstalled and re-installed via the website... didn't work. Nothing is working. 


Should I just return the scanner and go with a different brand of product? I already have trouble with my Canon MG3500 series printer so.. I should have known better than to buy a Canon portable scanner. 

Who Me Too'd this topic