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Hector
Product Expert
Product Expert

Hi pippaj.

 

If a job gets stuck on your computer, there a a couple of steps you can follow to manually remove it. You can remove the job by following the steps below.

 

  1. You can press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in services.msc and click OK.
  2. In the list of services that appears, you can scroll through and double click on the print spooler service.
  3. At the bottom of the spooler you can click on the stop button.
  4. Once the spooler has been stopped, you can press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in spool and click OK.
  5. In the window that comes up, you can right click and delete the printers folder.
  6. You can go back to the print spooler window and then you can click start at the bottom of the window.

Once the spooler service has been started again, you can close the windows and try printing something.

 

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