This "solution" DOES NOT WORK.  I have tried it 15 times, the printer still comes up with that same error message.

What's worse, it DISABLES THE ENTIRE PRINTER -- I can't use any other function.  I have been left high and dry because I have desperately needed to send scanned contracts out and there is no way to do it.  I have had to rely on my partner to send me photos of the contracts so I can continue with business.... Canon has produced a terrible product because a simple failure puts the entire machine out of service, not just the failed print head mechanism.  Horrible design, terrible software or hardware installed control system. 

You even told me that purchasing a new print head won't fix the crazy thing.  Who the heck designed this crazy piece of junk?

How do I get it it replaced or repaired?   Moderator Note:  Removed personal phone number per forum guidelines.