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Posts: 11
Registered: ‎10-17-2017
Accepted Solution
DPP4 version 4.9.20 Hangs Frequently Becomes Unusable
[ Edited ]

I updated to DPP version 4.9.20 on a Windows 10 PC with 32 GB Ram and found that after several minutes of use DPP would pause or hang for a couple of seconds and the Windows spinning circle warning would display. This pausing would happen repeatedly every couple of seconds making DPP almost unusable. The Windows Resource Monitor showed that the amount of memory under Working Set increases from around 977,000 KB to around1,500,000 KB for DPP4 as DPP goes from no problem to repeated pausing. I uninstalled DPP 4.9.20, rebooted and reinstalled the old version DPP4, 4.6.30 but still had the same problem with the constant pausing and increasing use of memory even though this version worked without a problem on this computer. Canon's technical support had not heard of the problem and was of no help. Has anyone else expericenced this problem and come up with a solution?

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