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Occasional Contributor
Posts: 5
Registered: ‎11-21-2018
trouble with destination folders in the quick utility toolbox

I have a MB 5120. It's hooked up to my network and works great except for one thing. I can't set up a scan "destination folder" using the Quick Utility Toolbox. The printer shows up in the printer list. When I click "destination folder" I am prompted for the administrator password which is the serial number. That works. I am able to connect to a network folder and type in the "displayed name" of that folder.

 

When I click "connection test" I get Folder Setting Utility: "Printer is not responding. Check that the printer is connected properly and the power is on."

 

This is confusing because my computer sees the printer just fine. I can print to it. When I type in the network address I can see it. The Quick Utility Toolbox can see it. 

 

Any idea why I get the "Printer is not responding" warning? 

 

 

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