10-02-2018 02:37 AM
I am having a new and somewhat strange problem with my printer. It is connected to my network -- it has an IPv4 address (192.168.1.5 when connected via WLAN, 192.168.1.20 when connected by Ethernet). The printer's display shows that it is connected to my network. However, it does not appear on my network. For example, neither my laptop nor my iPhone can "see" the printer, and when I log into my router it does not appear as an attached device. Printing does not work...unless I connect it to my laptop with a USB cord.
However, and this is where it gets strange, I am able to use Google Cloud Print with it. So the printer appears to be connected to the internet, even though it seems to be invisible to my local network.
I attempted a factory reset, but that did not solve the problem. Any suggestions would be greatly appreciated!