Canon Community Canon Community
 


New Contributor
Posts: 2
Registered: ‎01-01-2018
Accepted Solution
Installation software cannot detect PIXMA MX492

I have a Dell Inspiron660 \, Windows 10 Pro/ and I have put in the software CD 3 times, it shows its running..states:

win-mix490-1-1-ucd.exe .then I get the install wizard for the printer and it continues through until it shows that there is no printer detected. 

I have spent many hours yesterday and today trying to solve this issue, to no avail.  I keep getting the same result....my Dell isn't picking up/detecting the new Canon printer.  I have a Router through Brighthouse/Spectrum and it is sitting right next to the printer. Strangely enough, I just uninstalled my last wireless Epson printer, only because of a clog in the nozzle head.  My Dell had no problem detecting that Epson wireless printer. Please any help you can give is appreciated. Smiley Happy

Who Me Too'd this topic
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement