12-21-2017 01:03 AM
We have a user who uses a P-215 II scanner. He uses with auto mode off, so that he could install and use the desktop application for the respective scanner.
However, all of a sudden the scanner stopped working an throws up an error saying no scanner found. Upon removing the scanner cable and reconnecting it with auto mode on works perfectly. So, I figured this could be due to the drivers and it was indeed showing up that the dirvers aren't taken even though it is already installed and has been working.
So I did a complete windows update, ininstalled the software, drivers... etc and reinstalled it again with no success. Device manager still shows that it's not picked up the drivers. I have tried both the USB ports with no luck. So I tried it on a different PC and it was all working fine.
Now the question is how can completely delete the drivers and reinstall it, and make it work?