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Product Expert
Posts: 402
Registered: ‎02-28-2017
Re: MF toolbox can't find scanner

Hi chris_2000

 

Let's perform the following steps to resolve the error:

 

1. Open the Windows Desktop.

2. Right click on the MF Toolbox icon and click Properties.

 

3. Click the Compatibility tab, then click "Change settings for all users". 

4. Put a check next to "Run this program as an administrator", then click Apply and OK.

5.  Attempt to scan from the MF Toolbox software.

 

If the issue continues, click HERE for additionally steps to do to resolve the issue.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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