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Posts: 4
Registered: ‎08-05-2017
Error: Cannot communicate with any of the scanners...

I have an ImageClass MF4890dw that I am using wirelessly with a Mac running macOS Sierra 10.12.16. When I start my MF Toolbox application I get the following error: "Cannot communcate with any of the scanners. The scanners may not be connected, or may be turned off". See attached image.


Things I have done to troubleshoot (to no avail):

  • Updated drivers
  • Updated MF Toolbox application
  • Accessed the printer from the Mac via the IP address in a web browser
    • Printer is accessable and all three statuses (printer, fax, and scanner) show as green

Any help would be appreciated!

Screen Shot 2017-08-05 at 11.29.21 AM.png

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