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Occasional Contributor
Posts: 14
Registered: ‎03-30-2016
Accepted Solution
Re: Where's my answer?

Hi Crista,

 

Thanks for replying.  It's about a more recent question posted within the last few days and it's about a problem with CD/DVD printing.  Here's what I said in my post:-

 

I don't know why, but the CD/DVD print facility has stopped working properly. 

 

First I kept getting an error message that the print job could not continue because 'the inner cover is open'.  Of course it HAS to be open because the printable DVD is there on its tray waiting to print!  So what's gone wrong here?

 

Further to that, for some unknown reason, it finally entered the printer and started making the usual side to side ink movement and transferring noises.  BUT, it then remained inside and I had to access it from above and pull it out manually!

 

I've not had this problem before so can someone please help and advise me what to do?

 

I use an iMac (Version 10.8.5) desktop connected to the Canon printer via a USB cable.

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