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Occasional Contributor
Posts: 5
Registered: ‎10-02-2016
Pro-100 print head jam during setup

When setting up a new Pro-100, the print head seems to jam after the initial power-on. I removed all tape and other packing material, then connected the power cord and pressed the On button. For about 10 seconds I heard "normal" quiet sounds from inside the printer, then a loud sort of grinding noise for 3-4 seconds. After that it stopped and the yellow alarm light flashed twice, pause, twice, pause, etc. When I opened the top cover, I could see that the print head was still at the far right side.

 

None of the error code options in the Troubleshooting section of the online manual seem to apply here. 

 

Any suggestions would be most appreciated.

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