07-13-2016 04:14 PM
Dear imageCLASS Customers:
The purpose of this Service Notice is to inform imageCLASS customers of the availability of a patch to address an issue that prevents certain imageCLASS models from scanning as a result of updating to Windows 8, 8.1 or 10. This patch (imageCLASS 32-bit & 64-bit patch for Network Scan & USB Scan for Windows 8, 8.1 and 10), which addresses the scanning issue whether the imageCLASS is connected to a network or via USB, was released by Canon Inc. on July 7, 2016. It updates a previous patch released by Canon Inc. on May 26, 2016, which only addressed the scanning issue where the imageCLASS is connected to a network.
We strive to deliver industry leading service and support, and we value the trust our customers have placed in us. We offer our sincerest apologies to any customer who may be inconvenienced.
If you are NOT able to scan over a network or with a USB connection, please follow our Windows 8, 8.1 & 10 Scanning Solution Matrix below to find Canon’s recommended steps for your imageCLASS model and your connection type.