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Product Expert
Posts: 3,253
Registered: ‎10-16-2012
Re: Printer won't scan



Try scanning directly from the IJ Scan Utility program on your computer.  Make sure that the 'network' version of the printer is selected at the top of the program.


If you are able to scan from the program, restart your computer.  Then turn the printer off and back on to see if you will be able to scan from the operator panel.


If you continue to have difficulties, find more help at Contact Us.



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