Canon Community Canon Community
 


Product Expert
Posts: 3,241
Registered: ‎10-16-2012
Re: Printer won't scan

Hello.

 

Try scanning directly from the IJ Scan Utility program on your computer.  Make sure that the 'network' version of the printer is selected at the top of the program.

 

If you are able to scan from the program, restart your computer.  Then turn the printer off and back on to see if you will be able to scan from the operator panel.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

Who Me Too'd this solution
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement