04-12-2015 05:38 AM
I have a ImageFORMULA P-215 Scan-tini scanner which worked without any problems with my Lenovo X230 laptop running Windows 7 64-bit. However, I have been unable to get the CaptureOn Touch software to work on my Asus Transformer TA100T notebook running Windows 8.1 32-bit. The software and driver installation completed without any errors (without the scanner connected). But when I connect the scanner into the USB port and run the Capture On Touch software, it always comes up with a Microsoft Visual C++ runtime library error - Program C:\Program Files\Canon Electronics\P215\TouchDR.exe abnormal program termination.
I tried every possible troubleshooting approaches I could Google online including (1) doing running sfc /scannow (which found no integrity or corruption issues with my Win 8.1 system, (2) did a clean reboot disabling everything except the CaptureOn Touch software and it still comes up with the same error, (3) installing Visual C++ runtime library distributables for 2005, 2008, 2010, 2012, 2013 but still the error pops up. So basically, now I can't use this great little portable scanner with my great little transformer tablet/notebook.
I am wondering whether anyone else have come across a similar problem of getting this scanner to work on a 32-bit Win 8.1 system? Would greatly appreciate any advise.