Wouldn't you know it. Just past the warranty period. Did everything specified to "fix the problem." 

The typical response: 

Hi Printer4Us!

Our Technical Support Team is available either by email or by phone, depending on which method of communication is most convenient for you! 

Our Phone support is open Monday-Friday 10:00 a.m. - 10:00 p.m. EST, excluding holidays, and email is 24/7. Again just click theCONTACT US link if you need a Technical Support agent!

The "technicians" basically told me to junk the printer.

Last time I buy a Canon printer. 

Expect poor reviews of this product from me in social networking sites.