08-28-2020 09:31 AM - edited 08-28-2020 10:26 AM
I'm issuing problem while connecting my TS5150 to a particular computer. With this computer and the others I can ping the printer and nslookup request gives the correct name of the printer, wich is good.
But only with one particular PC, I cannot connect my printer to it. I ran the setup.exe and then the automatic search gives nothing, so I tried to specify what the IP is, but when I do so, I get the following error: "the specified ip address is already being used by other device canon drivers".
I tried the following things:
Thanks for the help,
08-28-2020 10:32 AM - edited 08-28-2020 10:33 AM
Can you provide more information about the "particular computer", the one you refer to as "one particular PC"?
It's OS, type of wireless network adapter, etc?
Does it have any antivirus installed besides windows security?
Is it possible that multiple failed installation attempts exist on this machine? Maybe the network port or WSD entry for the device?
If one or more instances of the device are listed in Control Panel > Device and Printers, remove all of them. If any software is installed, remove that as well. Then restart. Try installing again.
Another option would be to change the printer's IP address. Do this on whichever device is providing DHCP on your network. My suggestion, limit the scope of your DHCP pool and reserve an IP for the printer which is above or below the pool of available addresses.
08-28-2020 10:49 AM
First, thank for the reply.
The computer is a new freshly buyed windows 10 (up to date). I want to connect to the printer with a wireless connection.
I just have the default antivirus on my computer (so windows defender).
I come back later, when I'm done with you suggestion.