stopped printing

[kimmie127]

I moved and now I can't print, It does still copy.

[SamanthaW]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer model you have, the operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks! 

[kimmie127]

I have a MG2922 and I'm wireless.

[Ramona]

Hi kimmie127,

Since you have moved, you will need to reinstall the printer to connect it your network.  

Prior to reinstalling the printer, we will first want to ensure that the wireless LAN setting of the printer is enabled. To do this, please follow these steps:

1. Press and hold the STOP button until the Alarm lamp flashes 18 times.

2. Release the Stop button.

3. Press the COLOR START button.

Once the wireless setting has been enabled, we will want to download the drivers and software for the printer from the Canon USA website to install the printer.  Please click here to go to the Drivers and Downloads page for the PIXMA MG2922. Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" field is correct, and if it is not, please click the drop-down menu to select your operating system. Please note that you may need to scroll up or down in the list to select your operating system.

2. Next, below the red box labeled "RECOMMENDED DOWNLOADS", locate the FULL DRIVER AND SOFTWARE PACKAGE file, then click the SELECT button to the right of the filename. When you do, a dark gray DOWNLOAD button will appear; below that, a checkbox will be shown asking you to agree to the terms of the disclaimer to continue with the download. Please click in that checkbox to agree to the terms. When you do, the dark gray DOWNLOAD button will turn red. Please click on the now red DOWNLOAD button; the file will start downloading. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

IF CONNECTING THE PRINTER TO A WINDOWS COMPUTER

Once you have downloaded the Full Driver and Software Package file, please temporarily disable any antivirus or firewall software that is on your computer and then double-click on the file and follow the prompts to install the printer drivers on your computer. The reason we have you temporarily disable the protection software is because sometimes it prevents the printer from being detected and installed successfully. Once the printer is installed successfully, the protection software can be re-enabled.

IF CONNECTING THE PRINTER TO A MAC

Once you have downloaded the Full Driver and Software Package file, please download all other items from the RECOMMENDED DOWNLOADS, DRIVERS and SOFTWARE sections of the website.  Once all items have been downloaded, please double-click on each of them to install them on your Mac in this order:

Full Driver and Software Package file
CUPS Driver
ICA Driver
IJ Scan Utility
Easy-PhotoPrint EX
My Image Garden
Quick Menu
Canon IJ Network Tool

Once all items have been installed, please restart your Mac and attempt to print.

Hope this helps!  If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance.  A Canon technical support representative will be happy to help. There is no charge for this call.