06-24-2019 05:45 PM
problem on Macbook pro and a pc. Printing from ios divices seems to be ok.I have a pixma mg3520. The problem started with not printing because of support code 300 printer cannot comminicate with computer. Some times it would print sometimes it wouldn't. It was reccomended to reset printer settings. I did that now I can't get the printer to reconnect to the wifi. I downloaded the set up software and my computer won't open it.Originaly It said the software isn't optimized. Now when I click the icon and nothing happens. I tried going through the router with netgear's ginie app. No luck. I also tried connecting with a cable and running printer updat. that didn't work either. it went to step two but stopped there. I thought this was due to the upgrade to mojave but the canon website said it's still compatible. Sorry if info is missing. I'be been at this for a while. Thank you in advance for any help.
06-27-2019 03:06 PM
Hi cd0324,
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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