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my printer mx492 displays connected to my router; however, my iphone and dell laptop don't see it.

kk1
Apprentice

the printer sees the router, i enter the wep  key and it says connected --- but pc and phone cannot see it - help please!

 

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Check to make sure that the phone and laptop are connected to the same Wi-Fi network as the printer.  It may be possible that they are on a different network.  In some cases, routers can have multiple SSID's for connection.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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