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Posts: 1
Registered: ‎07-20-2021

installing printer failing

I had used my PIXMA MG5220 printer with my Dell laptop with Windows 10 before, but for some reason it no longer worked. If I tried to print, the document would show in the print queue (on my laptop) with status “Printing” for a minute before changing to “Error”. I tried restarting the printer, laptop, and router, and doing Microsoft’s printer troubleshooter. I temporarily disabled my VPN and firewall. I know the printer is connected to my wireless network because I am able to install the driver anew and print from a different Dell laptop with Windows 10 in my home. But if I try to install on MY laptop, I get as far as “Communicating with printer” and then it says “The printer could not be detected on the network”. Is there some other setting or trick I’m missing?

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