12-22-2015 08:01 AM - edited 12-22-2015 10:27 AM
My5620 connects to the access point with either connection method, password or pushbutton, but the printer doesnt appear in the printer list when I run the setup guide from the cd. Using Windows 7. Could there be a problem with the modemsettings? It was replaced recently.
Thanks for any help
12-24-2015 10:52 AM
Hello.
Check to make sure that your computer is connected to the same Wi-Fi network as the printer. If you have a router that uses both 5.0GHz and 2.4GHz frequency bands, connect your computer to the 2.4GHz network since our printers cannot connect to a 5.0GHz band.
If the issue continues to persist, find more help at Contact Us.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.