Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎04-01-2020
Accepted Solution

Wireless fail

PIXMA MG3620.  Going through the installation process on a new printer, I successfully get by the 1st 3 setup steps of using a wireless connection, which includes a message that the connection was completed.  Then in the final step it reaches a point where it tells me the printer could not be detected on the network.  In my network settings (using a MacBook Pro), the printer is shown.  It's not being stopped from being recognized by the firewall.  My OS is up to date.  Not sure where to go from here.

Product Expert
Posts: 3,250
Registered: ‎10-16-2012

Re: Wireless fail



Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement